Fully Managed Support

Our fully managed support service gives you complete piece of mind at a fixed monthly cost. This service includes full proactive support and monitoring of your IT environment including desktop, server, network, application support, hardware support and storage.

Our proactive support resolves many issues before they become known to the business. This service includes unlimited access to our helpdesk to ensure that all IT issues are resolved as part of the fixed monthly fee.


Who is this for?

This service is ideal for companies of all sizes without full time IT support staff and for larger businesses that wish to outsource part of their IT support function. Our pricing is extremely competitive enabling even the smallest businesses to benefit from our managed support services.

Key Benefits

  • Helpdesk and technical staff are on island
  • Industry leading response and fix times
  • Proactive 24/7 monitoring and problem resolution
  • Monthly reporting
  • Truly unlimited support
  • Fixed monthly fee enabling you to budget with confidence
  • Satisfaction Guarantee

Why Are We different?

Responsive

Our proactive support service minimizes a large number of potential support issues, however there will always be occasions where you will want to call us.

When you have an IT problem, your primary aim is to have the issue resolved as quickly as possible. We are one of the most responsive IT companies you will ever deal with and this is why :-

  • You can call our on island helpdesk and talk to a technician immediately.
  • You can log a support ticket 24/7 on our helpdesk by email or web and one of our technicians will start working on your case.
  • Our technical team is based here in Bermuda. In many cases we can quickly resolve problems remotely, but when we need to attend site we do – SAME DAY.
  • Over 90% of our support tickets are fixed the same day that they are logged. The quicker you are working again, the quicker your business is making money.

Certified

Many of our staff have had many years of international IT experience working with the latest technologies. The advice our staff offer follows industry best practice and we have the certifications to prove it. Our staff hold numerous certifications from vendors including Microsoft, Vmware, Citrix, Cisco, Prince 2 and PMP.

Fair Pricing

Our Fully Managed Support Service is fully inclusive and truly unlimited. You can call us as many times as you wish at no additional charge. No longer will you need to tolerate IT problems due to the apprehension of the cost to resolve.

The Oxygen Satisfaction Guarantee

We are proud of our customer service and high levels of customer satisfaction. We want you to experience this for yourself, risk free. In the unlikely event that you are unhappy with our services within the first 3 months then we will refund 100% of your support charges.


The Next Step...

If you'd like more information about Fully Managed Support or any other Oxygen service please contact us today.

"We work each day, safe in the knowledge that our technology environment and systems will run smoothly, and are being looked after by the best firm in Bermuda”
Scott Barnett President at Life & Annuity Services
"Oxygen’s attention to detail is impressive, regular communication and management reporting keeps us informed of progress allowing us to make strategic decisions with confidence"
Chris Morris Partner at Arthur Morris & Company
"Their response time is excellent and their customer service is first rate. Our staff love them all, we love them and I continue to sing their praises to everyone I can.”
K M Durham Director at Amicus Law Chambers