IT Support Services

Oxygen™ offers customers a choice for their support requirements. By spending time with you to understand your business requirements, we can build Service Desk solutions that ensure end user productivity and business value are maintained at optimal levels.

Focusing on ‘why you exist’ not ‘what you do’ and delivering flexibility and customer satisfaction is paramount to the success of your business as well as ours.

Key Features

• 24x7 support available
• Customizable support arrangements to meet even the most cost conscience organisations
• Personal, non-techno speak and business aware – full ownership, no ‘passing the buck’
• Highly trained, industry certified support technicians – ability to support the full range of IT systems from backend server infrastructures to desktops and laptops
• Hardware support – full management of warranties leveraging key partnerships with leading hardware vendors
• Online systems for reporting and tracking your requests for support
• Comprehensive knowledge base for self-help
• Full detailed Management reporting on support performance
• Cutting edge technologies used to diagnose and resolve IT issues including full remote control capabilities of users PCs
• Scalable – as your productivity improves so does your business, we can scale to meet increased demands

Key Benefits

• Have a single point of contact for all IT related matters, period
  
• First time fix rates in excess of 75% - maintains business productivity
• 365x24 hour support available
• Tailored options ranging from on-site resources to remotely managed support
• Onsite response at no additional cost if we can’t resolve remotely
• Consistent service throughout the year ( i.e no changes to service due to holiday/sickness)
• No long term staff liabilities
• Ability to concentrate on your business not IT failures
• Improved cost efficiencies by leveraging economies of scale
• Modelled on IT best practice, reducing the cost to deliver support and the cost to you
• Manufacturer independent
• Best of breed technology

Click below to initiate a live chat
with one of our sales representatives

Alternatively, to request further information on how Oxygen™ can support you in reducing your IT costs and improving your business performance, please call or email us at:

441.292.1878
info@oxygen.bm