A properly implemented and supported Service Desk will ensure a stable IT and business environment - enhancing your company’s ability to define and deliver cost-effective services.
Consolidation of IT helpdesks, the increasing need for software support, and a constant demand for IT ‘changes’ has meant the volume of support requests has significantly increased in recent years.
As demand increases, ‘support’ becomes reactive and linked to the labour-intensive management of incidents.Our Approach to Effective Service Desk Provision
Oxygen™ offers customers a choice for their support requirements. By spending time with you to understand your business requirements, we can build Service Desk solutions that ensure end user productivity and business value.Focusing on ‘why you exist’ not ‘what you do’ and delivering flexibility and customer satisfaction is paramount to the success of your business as well as ours.
Our service desk solution is available as a standalone service or as an integral part of our managed solutions for the Windows Enterprise.
Features
- 24/7 call logging
- Highly qualified technicians, fully supported by vendor partner relationships
- Trend analysis and ‘Best Practice’ recommendations
- Single point of contact and full call ownership
- Bespoke response by client
- Leading edge web based technology
- SLA’s and OLA’s
- Detailed management reports
Benefits
- Optimum first time fix levels for business productivity
- Improved cost efficiencies by leveraging economies of scale
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with one of our sales representatives
Alternatively, to request further information on how Oxygen™ can support you in reducing your IT costs and improving your business performance, please call or email us at:
441.292.1878
info@oxygen.bm
info@oxygen.bm.Tel 441.292.1878Fax 441.292.5414
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