Feature Set

IPCortex systems have an extnesive set of features to ensure you have exactly what your system needs for today and for the future. Features include :-


​Call Management

Unlimited inbound DID numbers
Unlimited voicemail boxes
Voicemail to email
Voicemail download from web
Unlimited softfax destinations
Fax to email
Hold, Transfer, forwarding
Auto Attendant / IVR
Line monitoring
Hot desking
Pikcup groups
System directory
Personal phonebook
Multi level night mode
Hunt groups
Paging / Tannoy
Conference bridge
Music on hold

Deployment

TAPI available via 3rd party module
Web based config and management interface
Fine grained user permissions and access levels
Call charge and logging CSV format
Free inter-office calls with suitable connectivity
Multi site scalability with SIP trunk and phonebook sharing
High availability (clustering)
Inbound and outbound number barring
Advanced call routing
Ability to use multiple SIP providers
Multiple configuration backup options
Phone firmware update facility
Auto provision over 100 third party devices

​Call, Contact Center and Recording

Call recording
Multiple, flexible call queues
Visual queue management with statistics (wallboard)
Queue position and interrupt announcments
Agent queue length announcements
Manager queue length and email alerts
Call and agent logs and statistics
Graphical call reporting
User/Agent opt in/out, agent auto pause
Call listen
Call whisper
Detailed per extension call records with call billing

Flexible UCS and Collaboration

Web based call management
Web based call monitoring
Presence
Web softphone
Instant messaging
Multimedia collaboration and conferencing
Screen and file share
Video calling
Simplified remote working
Mobile Twinning
API covering all real time call interactions


The Next Step...

If you'd like more information about Feature Set or any other Oxygen service please contact us today.

"We work each day, safe in the knowledge that our technology environment and systems will run smoothly, and are being looked after by the best firm in Bermuda”
Scott Barnett President at Life & Annuity Services
"Oxygen’s attention to detail is impressive, regular communication and management reporting keeps us informed of progress allowing us to make strategic decisions with confidence"
Chris Morris Partner at Arthur Morris & Company
"Their response time is excellent and their customer service is first rate. Our staff love them all, we love them and I continue to sing their praises to everyone I can.”
K M Durham Director at Amicus Law Chambers